Tenob Wholesale Marine is proudly 100% owned and operated. We are a leading importer and distributor of quality marine products, having serviced the Marine Industry for over 50 years. Our long-established leading brand "Tenob" is highly regarded by our large customer base and we have gained a reputation for our excellent relationships with both customers and suppliers, locally and internationally. We are committed to providing top-quality products and exceptional customer service.

With our current Trade Receptionist retiring after many years of valued service we are seeking a dynamic positive individual who works well with the team to get the job done. Being proactive is a key attribute for success in this role. The ideal candidate will take initiative and anticipate the needs of the business, ensuring that all tasks are completed efficiently and effectively. A proactive approach to problem-solving and the ability to think ahead will be highly valued in this fast-paced and dynamic environment as you grow and build your product knowledge. This is a fast-paced and busy role with lots of variety - it has a combination of customer service, administration and sales support. This position would be highly suitable to a person that is confident and displays a high level of initiative, possesses a good sense of humour, is adaptable and has a team-focussed mentality.

The Role (main aspects)

Telephone/email and Sales/Customer service

• Fielding Sales enquiries and order entry- public, customer, supplier and business calls.
• Answer and direct phone calls, taking messages when necessary.
• Outstanding receivable enquires and collections
• Collaborating with other departments to resolve customer issues and deliver a positive customer experience
• Managing customer queries and resolving issues and complaints by email and phone, offering solutions to customers, keeping customers up to date with deliveries and building excellent customer relationships
• Serving customers as required.
• Maintain a neat and tidy and organized reception area.
• Responding to email regularly.

Administration and Accounts

• Enter and process customer orders and credits into our ERP system as they come in, with the invoices and credits to be emailed as completed.
• Complete Eftpos payment/refund transactions.
• Update customers inventory prices and inventory requirements as
  requested.
• Enter and allocate customers Direct credit payments each morning.
• Email statements and close off accounts receivables.
• File and maintain customer accounts.
• Accurately create/maintain/file all sales associated records - both electronic and paper records.
• Assist with stock take procedures.
• Maintaining up-to-date knowledge of our products to provide accurate information to customers

Skills and Attributes

• Excellent oral and written communication skills with a great phone manner and smart attire who always represents the company in a professional manner as you will be the first point of contact for the business
• Strong administrative skills and experience is essential with attention to detail, organizational and time management skills.
• Good technical competency with technology/computers and Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ERP systems and data entry skills as well as good numeracy skills are essential.
• Strong problem-solving skills and the ability to use your initiative to improve efficiencies
• Knowledge of inventory system Sage preferred but can be taught as you will be required to process orders and work through the inventory
  system
• Maintaining a high level of accuracy in Accounts Receivable and systematic order management
• Proven ability to deliver accurate work within deadlines and manage multiple tasks with a responsive and positive attitude
• Ability to work independently and to pitch in and help the team when required
• Excellent attendance and punctuality
• Dependable and committed
• A positive attitude and a commitment to providing excellent customer service
• Amazing interpersonal skills with customers, other staff and your team, and a natural ability to build rapport and relationships
• Previous administration experience is essential and experience in the marine industry with would be highly desirable.
• Website and IT skills advantageous
• Previous experience in customer service/sales support advantageous

Perks

• Private office
• Free onsite car parking, convenient location close to amenities
• This role offers job security as it is a key role in the business.
• Lots of variety in the role, definitely a role for a person who likes to be kept busy
• Potential for personal growth and professional development
• Friendly supportive team and collaborative work environment
• We have a fantastic work culture, with a focus on work-life balance being closed in the weekends
• Full time role 35-40 hours per week, Monday to Friday
• Training and upskilling offered as required
• Staff discounts

We are looking forward to hearing from you if this position is of interest and your enquiry will be held in the strictest
confidence.

Please include a cover letter and an updated CV and email to taniya@tenob.co.nz

Only applicants with the unrestricted right to work in New Zealand long-term will be considered. The position will start at the end of November.

Applications will be screened throughout the recruitment process so early applications are encouraged.